An issue has been released and hasn't been added to my account even though I have an active subscription. Why?

Modified on Sat, 15 Oct, 2016 at 11:31 AM

Occasionally DNA releases special issues which are not included in a subscription. If however you believe that a regular issue has not been added to your account please do the following:

If you are using our app please check that you are still logged in to your account and, if you purchased through the app, please try the Restore Purchases function found in the Settings menu. If this does not resolve the problem, please contact help@pocketmags.com with your purchase receipt and username.

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